Shipping Policy

Thank you for shopping with Bear Wolf Otter and Friends. We are committed to delivering your order as quickly and safely as possible. Please review our Shipping Policy below for information about processing times, delivery estimates, and shipping procedures.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During peak seasons, sales events, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times are as follows:

  • United States: 5–10 business days
  • Canada: 7–14 business days
  • International Orders: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package.

Please allow up to 48 hours for tracking information to become available after shipment.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

  • Severe weather conditions
  • Customs inspections
  • Carrier delays
  • High shipping volumes
  • Public holidays
  • Other unforeseen circumstances

Bear Wolf Otter and Friends is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please:

  • Check with household members or neighbors.
  • Contact the shipping carrier directly.
  • Reach out to us for assistance.

While we will do our best to help resolve the issue, we are not responsible for packages that are lost or stolen after they have been marked as delivered by the carrier.

International Orders

International customers may be responsible for customs duties, import taxes, or other fees imposed by their local customs authorities.

These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged item and packaging

We will review your request and work to provide an appropriate solution.

Contact Us

If you have any questions regarding our Shipping Policy or your order, please contact us:

Bear Wolf Otter and Friends

Email: commdoors@gmail.com

Our customer support team is happy to assist you and will respond as promptly as possible.