Return & Refund Policy
At Bear Wolf Otter and Friends, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused, unworn, and in its original condition.
- Include all original tags, packaging, and accessories.
- Be free from signs of wear, damage, or alteration.
- Be accompanied by proof of purchase or your order number.
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Items marked as non-returnable
- Products that have been worn, washed, or altered
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review your request and work to provide a replacement, exchange, or refund as appropriate.
Return Process
To start a return:
- Contact us at commdoors@gmail.com.
- Include your order number and reason for the return.
- Wait for return instructions before shipping your item.
- Securely package the item and send it to the return address provided by our support team.
Returns sent without prior authorization may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.
Exchanges
We replace items only if they are defective, damaged, or if you received the wrong product.
If you would like to exchange an item for a different size or color, please contact us, and we'll do our best to assist based on product availability.
Return Shipping
If the return is due to our error (such as receiving a damaged, defective, or incorrect item), we will cover the return shipping costs.
For all other eligible returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges are non-refundable unless the return is the result of our error.
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
If you need to cancel your order, please contact us as soon as possible. Once an order has shipped, it cannot be canceled and must follow our return process.
Contact Us
If you have any questions regarding our Return & Refund Policy or need assistance with a return, please contact us:
Bear Wolf Otter and Friends
Email: commdoors@gmail.com
Our support team is happy to help and aims to respond as quickly as possible.